Companies in Brazil Move Toward End-to-End Automation

Sao Paulo – (business wire) — According to a new research report released today by the Information Services Group (ISG), Brazilian businesses are turning to end-to-end automation platforms as they realize they will rely on more flexible and adaptable operations. In Need to Adopt (Nasdaq: III) is the world’s leading technology research and advisory firm.

In the 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for Brazil, traditional organizations, motivated in part by competition from highly automated new As part of that, we’ve found that we’re starting to explore intelligent automation. However, for the most part, the focus is still on finding good use cases for automation.

ISG Automation CEO Chip Wagner said: “They look to vendors with deep understanding of specific industries to develop solutions for specific use cases.”

A new generation of automation solutions combines AI, machine learning, computer vision, natural language processing, and other capabilities to better realize automation potential than its predecessors, the report said. increase. These types of solutions streamline the financial sector’s real estate, credit and debt collection processes, enable real-time monitoring of supply chains and logistics, and are the major players in improving the operations of Brazilian retail, telecommunications, healthcare and pharmaceutical companies. It has potential.

According to ISG, the market for conversational AI technology is growing as Brazilians use technology more in their daily lives. Conversational AI expands the possibilities for automated interactions between businesses and their customers, encompassing multiple channels such as voice, text, and social media. Brazil is a leading country for conversational AI in Latin America, and Brazilian companies are looking for providers with high-level analytics to help them integrate new solutions.

Intelligent document processing (IDP) is a key technology for Brazilian companies, where documents are at the heart of many business processes, says the report. IDPs are expected to be in high demand in Brazil due to the growing need to process documents in line with legal requirements such as the LGPD Data Privacy Act.

Brazilian companies see process discovery and process mining as essential for intelligent automation projects, but implementing these tools is fraught with challenges such as high costs, security and privacy issues, and the unavailability of critical data. ISG says it faces challenges.

Jan Erik Aase, partner and global leader of ISG Provider Lens Research, said: “Demand for solutions will continue to grow and new vendors will enter the market.”

The report also explores other trends impacting the Brazilian intelligent automation market. This includes the emergence of larger and more sophisticated IDP providers in the country and the use of automation for workforce analysis and consumer sentiment analysis.

The 2022 ISG Provider Lens™ Intelligent Automation — Platforms and Products report for Brazil evaluates the capabilities of 52 providers across three quadrants: Conversational AI Platforms, Intelligent Document Processing, and Process Discovery and Mining.

The report names ABBYY, Celonis, CPQD, Google Dialogflow, IBM, Kofax, Microsoft, Nama, OpenText, Software AG, Stefanini, UiPath, and UpFlux each as leaders in one quadrant.

In addition, AWS, Automation Anywhere, and SAP Signavio are each named in one quadrant as Rising Stars (companies with a “promising portfolio” and “high potential” as defined by ISG).

The 2022 ISG Provider Lens™ Intelligent Automation — Brazil Platform and Products Report is available to subscribers or a one-time purchase on this webpage.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind that combines empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Businesses find a wealth of detailed data and market analysis to help them select the right sourcing partner, and ISG Advisors use the reports to validate their market knowledge and make recommendations to ISG’s corporate clients. The study currently covers providers operating across Europe as well as the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Nordics, Australia, Singapore/Malaysia, with additional More markets will be added. future. For more information on the ISG Provider Lens survey, please visit this web page.

An accompanying research series, the ISG Provider Lens Archetype Report, evaluates providers for the first time in terms of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 companies, ISG enables enterprises, public sector organizations, service and technology providers to achieve operational excellence and rapid growth. We are working to help you do that. The company specializes in digital transformation services such as automation, cloud and data analytics. procurement advice; managed governance and risk services; network carrier services; strategy and operational design; change management; market intelligence and technology research and analysis; Founded in 2006 and based in Stamford, Connecticut, ISG employs more than 1,300 digital-ready professionals in more than 20 countries. This global team is known for its innovative thinking, market influence, deep industry and technology expertise, and world class. Research and analytical capabilities based on the industry’s most comprehensive market data. For more information, please visit

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